Within the remote session software, there are prompts asking if I wanted to share my screen, give over control of my mouse and keyboard and access administrator features. Then, it asked "Tell us the nature of the request," and, depending on the request, it offered me a link to a specific support site, and below were different methods of contacting Dell. Unfortunately, the site failed to identify my laptop, so those options were grayed out. On the Technical Support page, the website has to identify your laptop before you can select your contact method: email, chat or call. The number should’ve just been listed within the SupportAssist app. However, the "Contact Us" button just leads you to a website, which'll force you to go through another link dubbed "Technical Support," and finally, a page where you can hit a drop-down button to get to the main support number (1-80). The Get Support tab lists where you can contact Dell, whether it be by phone, live chat or email.
This app can update your computer with the latest drivers, offer troubleshooting solutions and let you talk to a Dell representative.
If you don't find what you're looking for on the support page, open the Dell SupportAssist app.
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